Effective as of November 17, 2025
1. Introduction
MO SCI is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. It also explains your rights and choices under applicable data protection laws, including the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).
2. Information We Collect
We collect personal data to provide and improve our products and services. This may include:
- Contact details (name, email, phone number, address)
- Payment and billing information
- Device and technical data (IP address, browser type, operating system)
- Transaction and usage information
- Communications preferences and survey responses
3. How We Use Your Information
We use your personal data to operate our business and provide services, including:
- Processing orders, payments, and transactions
- Providing product information and customer support
- Improving our website and services
- Complying with legal and regulatory requirements
- Conducting marketing and satisfaction surveys (only with consent)
4. Your Rights and Choices
Individuals in the European Union (EU), the United Kingdom (UK), and Switzerland have rights under their respective data protection frameworks, including the right to access, correct, amend, or delete their personal data. You may also object to or restrict the processing of your data and withdraw consent where applicable.
To exercise these rights, please contact us at mo-sci@mo-sci.com. We will respond within a reasonable timeframe.
You also have the right to limit the use and disclosure of your personal data. For example, you may choose to opt out of:
- Marketing or promotional communications
- Sharing of data with third parties for non-essential purposes
- Certain forms of automated data collection
You can manage your preferences by contacting us or updating your communication settings.
5. Data Privacy Framework (DPF) Compliance
MO SCI complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. MO SCI has certified to the U.S. Department of Commerce that it adheres to the DPF Principles regarding the processing of personal data received from the European Union, United Kingdom, and Switzerland in reliance on these frameworks. If there is any conflict between this policy and the DPF Principles, the DPF Principles shall govern.
To learn more about the Data Privacy Framework Program and to view our certification, please visit: https://www.dataprivacyframework.gov/ .
6. Dispute Resolution and Complaint Handling
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, MO SCI commits to resolve complaints about our collection or use of personal data. EU, UK, and Swiss individuals with inquiries or complaints should first contact MO SCI at mo-sci@mo-sci.com.
If we do not resolve your complaint to your satisfaction, you may contact our independent recourse mechanism, Privacy Trust DPF Services, available at: https://privacytrust.com/services/data-privacy-framework/dispute-resolution/ . This service is provided at no cost to you. Under limited circumstances, a binding arbitration option may be available before a DPF Panel.
The U.S. Federal Trade Commission has jurisdiction over MO SCI’s compliance with the DPF frameworks.
7. Data Security and Retention
We use appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, and secure servers. We retain personal data only as long as necessary for business purposes, to comply with legal obligations, or to resolve disputes.
8. Third-Party Disclosures
MO SCI may share personal data with trusted service providers who perform services on our behalf, such as payment processors, delivery companies, and analytics providers. These third parties are required to protect personal data and may only use it as directed by MO SCI. We may also disclose data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In accordance with the DPF Principles, MO SCI remains responsible and liable for the processing of personal data it transfers to third parties, including in cases of onward transfers, if such third parties process personal data in a manner inconsistent with the DPF Principles—unless MO SCI proves it is not responsible for the event giving rise to the damage. This includes ensuring that any third party receiving personal data provides at least the same level of protection required under the DPF.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. When changes are made, we will post an updated version on our website with the revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal data, or your rights under the Data Privacy Frameworks, please contact us:
Email: mo-sci@mo-sci.com
Phone: +1 573-364-2338
Address: 4040 Hypoint North Blvd., Rolla, MO 65401, USA